Contact us

Our customers are our number one priority.

The iCash team is here to help with any questions you may have.

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How can we help you?

Find the answers to the most common questions customers ask in our FAQ.

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What’s your question?

You will receive an email notification when you become eligible to start a new loan application. You can also log in to your iCash member account to view the status of your payment and if you are eligible to start a new loan application.
Please note that early repayment does not automatically allow immediate reapplication. If you live in Manitoba, you may apply 8 days after your loan has been fully paid. If you live in Alberta or Nova Scotia, you may reapply on or after the last scheduled payment due date, as specified in your loan agreement.
Submitting a new application does not guarantee approval. If your final payment resulted in a negative account balance, you must wait for official bank confirmation that the payment has cleared. This process typically takes about 4 business days, though some banks may require more time.
For any questions, please contact us at 1-844-419-2274.

If this does not answer your question, you may send us a message. We’ll be happy to answer your question within an hour.

Opening hours

Our Customer Experience Advisors are here to help you!

24hrs a day, 7 days a week, 365 days a year!

That's right! iCash is available throughout the whole day for our customers because we strive to provide an amazing customer service experience!

The best way to contact us is by email at [email protected].

Let us help you!

Address

372 Bertha Street, Hawkesbury, Ontario, K6A 2A8

This location serves as our corporate headquarters. For immediate assistance, please contact us at 1-844-419-2274.

Notice: Scammers occasionally use our name, so please be aware that we never ask for money up front. If you’re contacted by someone claiming to be from iCash and you have doubts, please DO NOT send that person information or money. Instead, contact us by email: [email protected]

If you've been targeted or want to learn about how to protect yourself against fraud and scam, read our articles: Fraud Protection FAQs,Warning Signs of Lending Scams: Keep Yourself Protected.