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Our customers are our number one priority.

The iCash team is here to help with any questions you may have.

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How can we help you?

Find the answers to the most common questions customers ask in our FAQ.

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What’s your question?

If you see that your last iCash loan payment has been debited from your bank account and you wish to reapply, please read the following information carefully.
You will receive an email notification when you are eligible to start a new application. Please note that starting a new application does not guarantee approval.
If your final loan payment caused your account balance to go negative on your pay date, you will need to wait 4 business days before submitting a new application.
Please also note that iCash cannot provide two loans at the same time. You must provide acceptable proof of payment to obtain a new loan. If the proof is not satisfactory, you will need to wait 4 business days for your payment to be confirmed (in rare cases, some banks take longer).
Additional rules by province
Manitoba:
You may submit a new loan application 8 days after your previous loan is fully repaid.
Alberta & Nova Scotia:
If you repaid your loan early, you must wait until the scheduled final payment date in your loan agreement has passed before you can reapply.
If you have any questions, feel free to contact us at [email protected] and we will be happy to assist you.

If this does not answer your question, you may send us a message. We’ll be happy to answer your question within an hour.

Opening hours

Our Customer Experience Advisors are here to help you!

24hrs a day, 7 days a week, 365 days a year!

That's right! iCash is available throughout the whole day for our customers because we strive to provide an amazing customer service experience!

The best way to contact us is by email at [email protected].

Let us help you!

Address

372 Bertha Street, Hawkesbury, Ontario, K6A 2A8

We cannot accept customers or conduct any transactions from this location.

Notice: Scammers occasionally use our name, so please be aware that we never ask for money up front. If you’re contacted by someone claiming to be from iCash and you have doubts, please DO NOT send that person information or money. Instead, contact us by email: [email protected]

If you've been targeted or want to learn about how to protect yourself against fraud and scam, read our articles: Fraud Protection FAQs,Warning Signs of Lending Scams: Keep Yourself Protected.