Contact us
Our customers are our number one priority.
The iCash team is here to help with any questions you may have.
How can we help you?
Find the answers to the most common questions customers ask in our FAQ.
What’s your question?
* In Manitoba, you have to wait 7 days after your final payment date before you can reapply for a new loan, in accordance with Manitoba regulations.
If your loan has been repaid on the exact repayment dates of your previous loan agreement and you cannot yet reapply, this means that we have not received the response from the bank for your final payment yet.
After your final loan payment has been debited from your bank account, it takes 4 full business days for the bank to send us confirmation of that payment transaction. If you wish to reapply before then, send us a proof of payment by email (at least 1 day after your payment date) to [email protected] and put "Proof of Payment" as the subject of your email.
- Make sure to put the document as an attachment and not copy-paste it in your email.
- Make sure to send a proof of payment that respects the following criteria or it will be refused, and you will have to wait the 4 business days to reapply.
If the payment of your loan left your account with a negative balance, make sure to send a proof of overdraft protection to [email protected] and "Proof of overdraft protection" as the title.
Be sure to send your proof of payment from the same email you used to create your iCash account at icash.ca.
iCash reserves the right to refuse a proof of payment if it determines that your proof of payment does not respect the criteria. For any questions feel free to contact us at [email protected]!
If this does not answer your question, you may send us a message. We’ll be happy to answer your question within an hour.
Opening hours
Our Customer Experience Advisors are here to help you!
24hrs a day, 7 days a week, 365 days a year!
That's right! iCash is available throughout the whole day for our customers because we strive to provide an amazing customer service experience!
The best way to contact us is by email at [email protected].
Let us help you!
Address
372 Bertha Street, Hawkesbury, Ontario, K6A 2A8
We cannot accept customers or conduct any transactions from this location.
Notice: Scammers occasionally use our name, so please be aware that we never ask for money up front. If you’re contacted by someone claiming to be from iCash and you have doubts, please DO NOT send that person information or money. Instead, contact us by email: [email protected]
If you've been targeted or want to learn about how to protect yourself against fraud and scam, read our articles: Fraud Protection FAQs,Warning Signs of Lending Scams: Keep Yourself Protected.