Fraud Protection FAQs

As a direct, licensed lender, iCash has a secure online loan application. We will never ask you for a payment before your loan is approved and we will never use threats to collect payments.

Should you receive communication from someone claiming to be from iCash but which you believe is fraudulent or suspicious, ask for and verify the caller’s information before giving any personal information. If you have any concerns or want to report a suspected scam, please contact iCash support.

In the FAQs below you can find some more information about how to protect your identity and your finances in relation to loans and applications.

Does iCash conduct cold calls to sell loans?

iCash does not call anyone to offer loans over the phone and we do not sell loans. Loans must be applied for online.

In addition, we will never ask you to make a payment before you receive the funds from your loan. However, we do sometimes reach out to our customers by phone to discuss outstanding loans.

What are some common signs of scams or fraudulent activity?

Read our Warning Signs of Lending Scams page to learn about the common signs to look out for loan scams.

Someone has contacted me claiming to be from iCash or working for iCash, but I am not sure of their true identity. What should I do?

You should never give out any personal information, such as your social security number or banking details over the phone.

A caller from iCash will always be happy to explain exactly what the call is about and give you a phone number which you can verify independently. You could ask for your unique loan ID to help verify the caller is from iCash.

If the person tries to avoid giving you specific details, do not give them any information and instead contact us to notify us of the suspicious activity.

How can I tell if I have applied for a loan from iCash or begun an application?

To verify that you actually applied for a loan, you will be able to log into your iCash account using the email address you provided when you started the application. If there is no account, this means you have never applied for and you do not have a current loan with us.

When you sign into your account, you will be able to view the status of any applications and all current as well as previous loans that you may have had.

If you are unsure about your account status, please iCash support.

I am receiving calls about an iCash loan, but I don’t remember requesting one. What should I do?

Firstly, you should sign into your account via If you see details of a loan that you did not request or receive, check your bank statement and email for additional information.

If you are still concerned about the activity, or are unable to sign into your account, please contact us at [email protected].

What should I do if I believe my identity has been stolen to apply for an iCash loan?

You should contact us immediately if you believe you have been the victim of identity theft and someone has used your name to make a fraudulent loan application.

Please provide us with as much details as possible including your name, phone number and email address so that we can get back to you. Also consider contacting the police and your bank to report the identity theft.

Credit bureaus keep a record of loan applications against your name, so it’s a good idea to contact them and check for unauthorized transactions on your report which need to be corrected. Below are links to the security departments for each credit bureau:




What can I do if I notice suspicious activity on my bank account?

If you see suspicious activity on your bank account, immediately contact your bank. They can help you determine who made the transaction, whether it was legitimate, and what you can do to address any fraudulent activity.

Contact information for the top Canadian banks is included below:

      • Royal Bank of Canada Customer service: 1 (800) 769-2511
      • Toronto-Dominion Bank Customer service: 1 (866) 222-3456
      • Scotiabank Customer service: 1 (800) 472-6842
      • Bank of Montreal Customer service: 1 (877) 225-5266
      • Canadian Imperial Bank of Commerce Customer service: 1 (800) 465-2422

How can I protect myself from fraud and phishing?

The best way to protest yourself from fraud and phishing is by taking the following steps:

  1. When someone contacts you asking for a payment or offering you something with a payment, always ask them to send the request in writing.
    That way you have proof of a request in writing and can verify it with the actual company by using their customer service phone number.

  2. You should also never give out personal information such as your banking details or social security number over the phone.
    If you are unsure about the caller's identity, always call back to confirm with the company by searching up their number on their official website or through a directory.

  3. If you are not sure that the email that you received is authentic, do not click on any links within the message. If you have any doubt, either call the company to verify that the email was actually sent or open a new browser window and type the URL into the address bar.

  4. Phishing emails and text messages may look like they are from a brand that you are very familiar with however be very careful if they are asking you to enter your personal and confidential information such as banking account information.
    Legitimate organizations will never ask you to provide this information in an email.

  5. Do not enter your personal information in any pop-up screen because it could be collecting your private details and sending it to the fraudulent company. Legitimate lenders will not ask you to enter personal details via pop-up screens.

  6. Be very careful of threats which include urgent deadlines. Some of these may include notices about a fine, or they might ask you to do something to prevent any action taken on your account.
    Hang up the phone and delete those type of emails. You should contact the company directly to verify any questions about your account.

  7. Be careful of shortened URLs, especially those that appear on social media. Fraudulent companies who are phishing for your private information may use these to make you think that you are clicking on to a legitimate website, not realizing that you are redirected to a phishing website.

For additional resources, visit this link from Canada’s federal government website.