Why can't I set up an Interac e-Transfer® payment online?

Why can't I set up an Interac e-Transfer® payment online?

You may be unable to set up an Interac e-Transfer payment if one has already been initiated with the bank or if the cutoff time has passed. To check, log in to your member account, go to Loan Details, and select Payment Details to view the status and payment method.

If you have not successfully switched your payment method to Interac e-Transfer, don't send one as this may result in duplicate charges.

If you need help, contact support at support@icash.ca.