It says there was a problem locating my credit file, how can I fix this?

It says there was a problem locating my credit file, how can I fix this?

Don’t worry! This can happen for a few reasons:
  • Your info (like address or birthday) may be outdated or missing.
  • You might not have a credit profile with Equifax yet.
  • Equifax could be down temporarily.
Just double check your details and try verifying your identity again in the Credit Health dashboard.